1.1 Project scope and implementation
In the course of the analysis workshop, project goals, non-goals and acceptance criteria are defined on the basis of the gap analysis. These clearly limit the scope of the project.
If additional requirements arise in the course of implementation, these must be evaluated accordingly. After evaluating the effects on the project scope, timeframe and budget, further actions have to be decided.
The solutions proposed the requirements document are potential approaches that are based on the knowledge of the pre-project phase. Should it turn out in the course of the implementation that the complexity of individual requirements is significantly higher than expected, SUPPLiot hast to inform the client about potential effects with regard to cost and schedule planning as soon as possible.
In addition to the users nominated by the customer, an additional user is set up for admin activities. This is to ensure that no role conflicts occur in the system in the course of configuration work.
In the case that the system is to be available in multiple languages, Odoo's standard translation functionality will be used (unless explicitly specified in the project scope).
1.4 Data supplies and imports
When delimiting the project content, the number of necessary data imports must be defined in order to take them into account accordingly in the quotation calculation.
The cleaning of import data is not part of the project scope, unless explicitly stated in the offer. In case of several different data sources, a unique primary key is absolutely necessary.
If not explicitly specified otherwise in the requirements, a maximum of 20,000 data records per data type may be delivered. One file is to be transmitted per data type (customers, products, etc.).
1.5 Corrections in content
A maximum of two correction loops are provided for embedding predefined texts or document layouts. The correction of text templates is not part of the project scope, unless explicitly stated in the offer.
1.6 Trainings and training materials
Training may include the following materials/activities:
Documentation of Odoo standard functionality
The Odoo standard functionality is documented on www.odoo.com. Those training documents are only available in English. Only individual developments can also be documented in German via video. The estimated training duration is based on experience from past projects. The actual amount of training required varies depending on the level of experience and affinity of the users. This will be adjusted as needed during the project.
Activities after completion of the implementation project fall within the scope of support. Since support activities are not included in the scope of the commissioned project, they are charged on a time and material basis. Experience shows that support efforts can be greatly reduced by using a key user (see below). Booked support packages only include the efforts offered in the package (plus 20% tolerance). If the expenses incurred exceed the tolerance value, any additional expenses will be charged subsequently.
In accordance with the guidelines defined at www.suppliot.eu/support, support activities are only carried out on Austrian working days. Monday to Thursday between 09:00 and 17:00 (CET) and Fridays between 09:00 and 15:00 (CET). Unless explicitly agreed otherwise, support activities are only provided in German.