One team for your open questions
Our support team records your request, clarifies the next steps and involves our ERP consultants where needed.
How to reach us
Our support hours apply on working days, excluding public holidays.
Odoo 4 medical
Monday to Friday
8:00 a.m. to 5:00 p.m.
Odoo 4 logistics
Monday to Friday
7:30 a.m. to 5:00 p.m.
Emergency service from 5:00 a.m. to 8:00 p.m. by arrangement
First response
During support hours, we get back to you within one hour if you can no longer continue working. For all other requests, you receive a qualified response within two working days. The complete fix may take longer.
How we support you
Bug fixing included
Bugs are errors where the software does not work as intended. Fixing them is included in every service package.
Everyday questions
Questions on usage, help with settings, data corrections and explanations of processes. By arrangement, also consulting sessions and smaller workshops with our ERP consultants.
Billing with activity report
We document our services and bill in started 15-minute units. You receive an activity report.
Maintenance and further development
We fix bugs and develop our software further on our own initiative. We provide the code for new versions; installation and migration are offered separately as an upgrade.
How your request reaches the right people
After hypercare, please contact support directly rather than the project management. This keeps all open topics in one place so they can be tracked reliably.
- Location and affected process
- Error message and the steps to reproduce it
- For the driver app, also the tour and device
- Whether work can continue
- Please black out personal and patient data in screenshots
“It matters to me that we understand where things get stuck day to day. Then we can find a solution together that lets you keep working.”Thomas Habenschuss · Head of Support at SUPPLiot
From here, we take over
Describe your request as precisely as possible. The support team will get back to you within the times stated above.
We handle support cases for customers with a valid agreement. Otherwise, we will send you a quotation.